This User Agreement (“Agreement”) governs the contractual relationship between VEMIORA LTD, the operator of the Kavora Platform, and every registered user of the platform.
By creating an account, users acknowledge that they enter into a legally binding agreement with Vemiora under the terms described herein.
Party One
VEMIORA LTD
Owner and operator of the Kavora Platform.
Party Two
The registered user of the Kavora Platform.
The registered user may be:
Customer
Provider
Administrator (where applicable)
This Agreement governs:
Platform usage.
User responsibilities.
Platform responsibilities.
Payments.
Bookings.
Disputes.
User generated content.
Termination.
Users acknowledge that Kavora Platform operates solely as a technology platform.
Nothing within this Agreement creates:
Employment.
Agency.
Partnership.
Joint Venture.
Franchise.
between Vemiora and any customer or provider.
Providers remain independent service providers.
Customers agree to:
Provide accurate information.
Register pets truthfully.
Disclose medical conditions.
Disclose behavioural concerns.
Maintain respectful communication.
Use the official booking system.
Complete payments through the platform.
Comply with applicable laws.
Providers agree to:
Provide services professionally.
Maintain valid licenses where required.
Upload truthful verification documents.
Respect customer privacy.
Comply with platform standards.
Comply with applicable laws.
Maintain professional conduct.
Vemiora agrees to:
Provide platform access.
Process payments and Provider payouts.
Maintain reasonable security.
Protect user information.
Provide dispute resolution procedures.
Maintain documentation.
Improve platform quality.
The platform does not guarantee uninterrupted service.
Users acknowledge that:
Payments are processed through the Platform's payment providers.
For Stripe Connect Bookings, successful payment credits the Provider's connected Stripe balance with the service price less the disclosed platform commission.
Vemiora does not hold the Provider's share in a Kavora-controlled balance.
Stripe controls balance availability and bank-payout timing under its verification, reserve, payout-schedule, banking, and legal requirements.
Refunds, transfer reversals, disputes, and chargebacks follow the Terms & Conditions, mandatory consumer law, and the payment provider's rules.
Providers agree to maintain accurate records of services delivered whenever required by the Platform.
Customers acknowledge that booking records form part of the official booking record.
Booking records may be considered during dispute resolution.
Customers and providers agree that:
Reviews shall be honest.
Reviews shall be respectful.
Reviews shall reflect genuine experiences.
Fake reviews are prohibited.
The platform may remove reviews violating platform policies.
Users agree that disputes shall first be submitted through the Kavora Platform.
Users agree to cooperate during investigations.
Failure to cooperate may affect dispute outcomes.
The platform may suspend user accounts where necessary to:
Protect users.
Protect animals.
Protect platform integrity.
Investigate suspected fraud.
Comply with legal obligations.
Users may close their accounts.
The platform may terminate accounts where serious violations occur.
Termination does not remove:
Financial history.
Legal obligations.
Audit records.
Completed bookings.
Historical disputes.
Users agree not to misuse confidential information obtained through the platform.
Customer information.
Provider information.
Verification documents.
Internal platform information.
shall remain confidential except where disclosure is required by law.
Users acknowledge that:
Kavora Platform.
Vemioratrademarks.
Software.
Design.
Documentation.
Business processes.
remain the intellectual property of VEMIORA LTD.
Users receive only a limited license to use the platform.
This Agreement operates together with:
Terms & Conditions.
Privacy Policy.
Platform Policies.
Community Guidelines.
Refund Policy.
Dispute Policy.
Verification Policy.
Where inconsistencies arise, these documents should be interpreted together.
Vemiora may update this Agreement from time to time.
Material changes shall be communicated through the platform.
Continued platform usage constitutes acceptance of revised terms.
Users acknowledge that selecting:
"I Agree"
or any equivalent electronic acceptance method shall have the same legal effect as signing this Agreement physically, to the extent permitted by applicable law.
This Agreement represents the contractual framework governing user access to the Kavora Platform together with the other official platform policies.
By creating an account, users confirm that they:
Read this Agreement.
Understand this Agreement.
Accept this Agreement.
Agree to comply with all platform rules and policies.