Delete my KAVORA account

Option 1 — Delete directly in the app (fastest)

1. Open the KAVORA app and sign in.
2. Go to Account & Privacy.
3. Select Delete my account and confirm with your password.

Your access is removed immediately. Eligible personal data is normally purged within 30 days. This works on iOS, Android, and the KAVORA web app.

Option 2 — Request deletion without opening the app

If you no longer have the app installed, or cannot sign in, you can request deletion of your account and associated personal data by emailing us from the address registered to your KAVORA account:

Email customerhappiness@vemiora.uk

Please include the email address associated with your KAVORA account so we can verify the request. We may ask you to confirm your identity before processing it. Verified requests are normally completed within 30 days.

What gets deleted, and what we keep

Deleting your account removes your access immediately and hides any provider profile from the platform. KAVORA then purges eligible personal data as part of its governed deletion workflow.

As described in our Privacy Policy (Articles 26, 27, and 30), some records cannot be deleted on request because VEMIORA LTD is required or entitled to retain them, including:

• Financial transaction records (payments, payment ledger entries, commission, refunds, withdrawals, invoices)
• Records needed for an unresolved booking, dispute, or investigation
• Records required for legal, tax, audit, fraud-prevention, or security purposes

These records are retained only for as long as required by applicable law, and are not used for any purpose beyond that requirement.